If you cannot find the answer to your technical question here, please Contact Us or fill out our Website Troubleshooting Form

A. Your PC Set Up

B. Troubleshooting

1. Why can't I make a booking online? Has something changed?
   
2. Why does nothing happen when I sign-in?
   
3. I made a reservation but I didn't receive a confirmation email. Is my reservation confirmed?
   
4. Is my credit card number safe?
   
5. Some parts of your site ask me to email you with certain information. When I click on the link I see an error message, or nothing happens. What is going on?
6. Why do I keep getting a message saying my booking has timed out? How do I know if my reservation was confirmed?
   

1. I can't remember my member username and password. What can I do?
2. How can I suggest an improvement for WestJet's Online Booking System?

A. Your Computer Set Up

Browser - minimum 128 bit encryption

	Microsoft Internet Explorer 6.0 or higher
	Mozilla Firefox 2.0 or higher
	Safari 2.0 or higher

Settings

• Cookies Enabled
• Javascript Enabled
• Minimum 128 bit encryption
• Flash Plug-in

System
A video card capable of displaying, at a minimum, 800 x 600 pixels with a 256 (8 bit) colour depth.

Operating System
Windows 2000 or XP
Mac OS X

Cookies
Cookies are small bits of information attached to the pages you browse to book online. Cookies must be turned on for us to ensure that your information is kept in-sync and so your booking can run smoothly.
Also, your web browser may warn you about 'cookies' if you have the warning option turned on. You can deactivate this by clicking the 'Warn me about cookies' option off in the options or preferences menu of your web browser.

B. Troubleshooting

1. Why can't I make a booking online? Has something changed?

Guests booking online require a browser with 128-bit encryption. At this time, 128-bit encryption is the highest level of security currently available to prevent the risk of the information being intercepted and read by a third party. If you are having difficulty booking online, you may need to upgrade your browser.

For Internet Explorer:
http://www.microsoft.com/windows/ie

For Firefox:
http://www.mozilla.com/firefox

For Safari:
http://www.apple.com/safari

Please upgrade your browser to include 128-bit encryption, and try booking again. If you continue to have booking problems, please review the questions below, or fill out our Web Troubleshooting Form.

2. Why does nothing happen when I sign-in?
The problem can be one of the following:

• Your member ID or Password was typed incorrectly
• Your web browser does not support secure connections
• Your membership is not set up correctly
• Your browser is not supporting the "cookies"
• Your browser or ISP may be trying to deliver you an older or cached version of the page.

3. I made a reservation but I didn't receive a confirmation email. Is my reservation confirmed?
Please keep in mind email confirmation may not be instantaneous - a few minutes may pass between making a reservation and receiving your confirmation email. If you have received a confirmation number, your reservation is confirmed. You may not have received an email if your email address was entered incorrectly or if the email option was not selected. If you have not received an email confirmation within 1 hour of making your booking, please Contact Us.

4. Is my credit card number safe?
We make every effort possible to ensure the safety and security of all your personal information including your credit card number. Secure Internet connections as well as password protection are just some of the ways we make it safe for you to book over the Internet. When a little lock appears at the bottom of your Internet browser screen, it signifies that you are using a secure connection. Secure connections allow your personal information to be safe, and used only by WestJet. SSL (Secure Socket Layer) encrypts all the data that flows from your computer to our website using a randomly generated code. This code is strong enough that even if someone managed to intercept your data among the billions of other bits of data that flow through the Internet every second, it would take years on the fastest of computers to decode.

5. Some parts of your site ask me to email you with certain information. When I click on the link I see an error message, or nothing happens. What is going on?
Your email software may not be configured correctly. It is recommended that you contact your system vendor or email software vendor to determine the problem.

6. Why do I keep getting a message saying my booking has timed out? How do I know if my reservation was confirmed?
You may receive this message if your PC security settings are too high, or if there is another program blocking cookies (ie. a firewall.) Please review the settings recommended by your browser provider or contact your system administrator.

You may also receive this message if you stop interacting with our website for a minimum of 15 minutes during the booking process. If this occurs please re-login, or return to our homepage to restart the booking process.

If you have entered your credit card information, but did not click on the 'Purchase Now' button, and a minimum of 15 minutes have passed, your booking will time out and your reservation will not be confirmed.

C. General Technical Questions

1. I can't remember my member username or my password. What can I do?

Go to the Trouble signing in? page and follow the intstructions.

2. How can I suggest an improvement for WestJet's Online Booking System?

We are constantly looking for ways we can improve our online services. If you have any comments or suggestions on how we can better serve you in the future, please visit our Interactive Feedback Corner.